Terms & Conditions

Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. Introduction and Acceptance of Terms

Welcome to Diva Spin Casino (“Diva Spin,” “we,” “us,” “our,” or the “Platform”). These Terms and Conditions (“Terms,” “Agreement”) constitute a legally binding contract between you (“Player,” “you,” or “your”) and Diva Spin Casino, governing your access to and use of our online gaming platform, including all associated services, games, promotions, and features accessible through www.divaspin.com and related mobile-optimized interfaces.

By creating an account, accessing our Platform, depositing funds, participating in gaming activities, or utilizing any services provided by Diva Spin, you expressly acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy, Responsible Gambling Policy, Bonus Terms and Conditions, and all other rules, guidelines, and policies incorporated herein by reference.

If you do not agree with any provision contained within these Terms, you must immediately cease all use of our Platform and refrain from creating an account or participating in any gaming activities. Continued use of the Platform following any modifications to these Terms constitutes acceptance of such changes.

These Terms apply to all users of the Platform regardless of geographic location, payment method selection, device type, or account status. We reserve the right to modify, amend, or update these Terms at any time without prior notice, with such changes becoming effective immediately upon publication to the Platform. Your continued use of our services following any modification constitutes acceptance of the revised Terms.

2. Eligibility and Account Registration

You must be at least eighteen (18) years of age or the minimum legal gambling age in your jurisdiction of residence, whichever is greater, to create an account and participate in gaming activities on our Platform. By registering an account, you represent and warrant that you meet all applicable age requirements and possess the legal capacity to enter into binding contracts under the laws of your jurisdiction.

We implement stringent age verification procedures to prevent underage gambling. You may be required to provide government-issued identification documents, including but not limited to passports, driver’s licenses, or national identity cards, to verify your age and identity. Failure to provide requested verification documents within thirty (30) days of our request may result in account suspension or termination.

Persons under the minimum legal gambling age are strictly prohibited from accessing our Platform, creating accounts, depositing funds, or participating in any gaming activities. We employ technical measures to detect and prevent underage access, and we reserve the right to immediately suspend or terminate any account suspected of underage activity.

2.2 Geographic Restrictions and Prohibited Jurisdictions

Our services are available internationally across more than fifty (50) countries. However, certain jurisdictions prohibit or restrict online gambling activities, and residents of such jurisdictions are expressly prohibited from accessing our Platform or participating in gaming activities.

You are prohibited from accessing our Platform if you are a resident of, or physically located within, any jurisdiction where online gambling is illegal, restricted, or requires specific licensing that we do not maintain. Prohibited jurisdictions include, but are not limited to, the United States of America (excluding specific states where legally permitted), France, Netherlands, Australia (for online casino activities), and any jurisdiction where our operations would violate local laws or regulations.

You represent and warrant that you are not located in, resident of, or accessing our Platform from any prohibited jurisdiction. You agree to comply with all local laws and regulations governing online gambling in your jurisdiction of residence and physical location. We reserve the right to implement geographic blocking technologies and to refuse service to players from any jurisdiction at our sole discretion.

Circumventing geographic restrictions through virtual private networks (VPNs), proxy servers, or similar technologies constitutes a material breach of these Terms and may result in immediate account termination, forfeiture of account balances, and cancellation of pending withdrawals.

2.3 Account Registration Process and Requirements

Account registration requires you to provide accurate, complete, and current personal information, including your full legal name, date of birth, residential address, email address, telephone number, and selected account credentials. You must provide this information truthfully and completely, and you agree to promptly update your account information should any details change.

Each player may maintain only one (1) account on our Platform. Creation of multiple accounts, duplicate registrations, or attempts to circumvent account restrictions through secondary accounts constitute fraudulent activity and will result in immediate termination of all associated accounts, forfeiture of balances, and cancellation of pending transactions.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree not to share your account credentials with any third party and to immediately notify us of any unauthorized access to or use of your account. You remain liable for all activities conducted through your account, whether authorized or unauthorized, until you have provided written notice of compromise and we have had reasonable opportunity to investigate and secure your account.

2.4 Account Verification and Know Your Customer Procedures

We implement comprehensive Know Your Customer (KYC) verification procedures in accordance with international anti-money laundering standards and regulatory requirements. You will be required to submit verification documents establishing your identity, residential address, and payment method ownership before withdrawing funds from your account.

Required verification documents include: (a) government-issued photo identification clearly displaying your full name, date of birth, photograph, and expiration date; (b) proof of current residential address dated within the preceding three (3) months, such as utility bills, bank statements, or government correspondence; and (c) verification of payment method ownership, including credit card images (with middle digits obscured) or bank account statements.

You must submit requested verification documents within thirty (30) days of our initial request. Failure to provide complete and legible documentation within this timeframe may result in account suspension, withdrawal restrictions, or account termination. We reserve the right to request additional verification documentation or information at any time to satisfy our compliance obligations.

The verification process typically completes within three (3) to ten (10) business days following receipt of all required documentation. During the verification period, you may continue depositing and gaming, but withdrawal processing will be restricted until verification completes successfully. We reserve the right to extend verification timelines if additional investigation or documentation review is required.

3. Account Management and Player Responsibilities

3.1 Account Security and Credential Protection

You bear sole responsibility for maintaining the security and confidentiality of your account credentials. You must implement appropriate security measures to protect your account from unauthorized access, including using strong passwords, avoiding password reuse across multiple services, and securing devices used to access our Platform.

You agree to immediately notify us through our support contact methods if you become aware of any unauthorized access to your account, suspicious activity, credential compromise, or security vulnerability. We will investigate all reported security incidents and implement appropriate remedial measures, which may include temporary account suspension during investigation.

We employ industry-standard security technologies, including SSL encryption, secure server infrastructure, and fraud detection systems, to protect your account and personal information. However, no security system is impervious to all attacks, and we cannot guarantee absolute security of your account or information. You acknowledge and accept the inherent security risks associated with internet-based services.

3.2 Accurate Information and Prompt Updates

You must ensure that all information provided during registration and maintained in your account profile remains accurate, complete, and current at all times. You agree to promptly update your account information within seven (7) days of any change to your name, residential address, email address, telephone number, or payment methods.

Failure to maintain accurate account information may result in delayed verification, restricted account functionality, declined withdrawals, or account suspension. We reserve the right to request updated documentation at any time to verify information accuracy and account ownership.

Intentional provision of false, misleading, or fraudulent information constitutes a material breach of these Terms and may result in immediate account termination, forfeiture of account balances, cancellation of pending transactions, and potential referral to appropriate law enforcement authorities.

3.3 Single Account Policy and Duplicate Prevention

Each individual player may maintain only one (1) account on our Platform. Creation of multiple accounts, whether simultaneously or sequentially, is strictly prohibited and constitutes fraudulent activity regardless of intent or purpose.

We employ sophisticated detection systems to identify duplicate accounts through analysis of personal information, payment methods, device fingerprinting, IP address patterns, and behavioral characteristics. Upon detection of duplicate accounts, we reserve the right to: (a) immediately suspend or terminate all associated accounts; (b) forfeit all balances, winnings, and bonus credits across all duplicate accounts; (c) cancel all pending withdrawals and transactions; and (d) exclude you from future promotional offers.

If you inadvertently create a duplicate account, you must immediately notify us through our support channels and cease using the duplicate account. We will determine appropriate remedial action on a case-by-case basis, but intentional duplicate account creation for purposes of exploiting promotional offers, circumventing restrictions, or engaging in fraudulent activity will result in permanent account termination without refund.

3.4 Account Suspension and Termination Rights

We reserve the unconditional right to suspend or terminate your account at any time, with or without cause, and with or without prior notice, for any reason we deem appropriate in our sole discretion. Circumstances warranting account suspension or termination include, but are not limited to:

  • Violation of any provision of these Terms or associated policies
  • Provision of false, misleading, or fraudulent information
  • Creation of duplicate accounts or collusion with other players
  • Engagement in fraudulent activity, money laundering, or criminal conduct
  • Abuse of bonuses, promotions, or platform features
  • Use of automated systems, bots, or software manipulation
  • Harassment, threatening behavior, or abusive conduct toward staff or other players
  • Failure to complete verification procedures within required timeframes
  • Extended account inactivity exceeding twelve (12) consecutive months
  • Regulatory requirements or legal obligations

Upon account termination, we will return any remaining account balance representing legitimate deposits and winnings, minus any outstanding fees, chargebacks, or amounts owed to us, subject to completion of all verification procedures. Balances associated with bonus abuse, fraudulent activity, or Terms violations may be forfeited entirely at our discretion.

4. Financial Transactions and Payment Processing

4.1 Deposits and Account Funding

We accept deposits through multiple payment methods, including credit and debit cards (Visa, Mastercard), e-wallet services (Neteller, Skrill, Jeton, MiFinity, Neosurf, Interac, Revolut), prepaid vouchers (Paysafecard, CashtoCode), bank transfers, and cryptocurrencies (Bitcoin, Ethereum, Bitcoin Cash, Cardano, Ripple, Dogecoin, Tether, USD Coin, Litecoin). Payment method availability may vary by jurisdiction and account status.

The minimum deposit amount is twenty euros (€20) or equivalent in your selected currency. We do not impose maximum deposit limits per transaction, though payment processors may implement their own transaction limits. All deposits process in real-time or near-real-time, with funds typically available for gaming within minutes of transaction completion.

You may only deposit funds from payment sources owned by you and registered in your name. Third-party deposits are strictly prohibited and will result in transaction reversal, account suspension, and potential account termination. We reserve the right to request verification of payment method ownership before processing withdrawals.

Deposits made through certain payment methods, specifically Neteller and Skrill, are excluded from welcome bonus qualification and may face restrictions on other promotional offers. You should review specific bonus terms before depositing to ensure your selected payment method qualifies for desired promotions.

4.2 Withdrawals and Fund Disbursement

You may request withdrawal of your available account balance at any time, subject to completion of all verification procedures, satisfaction of bonus wagering requirements, and compliance with our withdrawal policies. Withdrawal requests are processed in the order received, with processing timelines varying by payment method.

Withdrawal limits are tiered based on your VIP account level: Level 1 accounts face withdrawal limits of five hundred euros (€500) per twenty-four (24) hour period and seven thousand euros (€7,000) per calendar month. Higher VIP tiers receive elevated withdrawal limits commensurate with account activity and tenure. You may contact our support team for information regarding your current withdrawal limits and VIP tier status.

We process withdrawal requests within three (3) business days from approval, exclusive of verification requirements and payment processor clearing times. E-wallet withdrawals typically reach your account within twenty-four (24) to seventy-two (72) hours from processing. Bank transfers require three (3) to seven (7) business days for international transfers. Credit card refunds process within twenty-four (24) to one hundred twenty (120) hours depending on card issuer policies. Cryptocurrency withdrawals process within one (1) to five (5) hours for normal blockchain network conditions.

Withdrawals must be processed through the same payment method used for deposit whenever technically feasible. If withdrawal through the original deposit method is not possible due to technical limitations, payment processor restrictions, or account closures, we may request alternative withdrawal instructions and supporting documentation.

We reserve the right to request additional verification documentation before processing withdrawals, particularly for first-time withdrawals, large withdrawal amounts, or withdrawals following significant winning events. Pending withdrawal requests may be cancelled and returned to your account balance at your discretion before processing completes.

4.3 Currency Support and Conversion

We support multiple currencies including EUR (Euro), GBP (British Pound), AUD (Australian Dollar), USD (United States Dollar), CAD (Canadian Dollar), CHF (Swiss Franc), CZK (Czech Koruna), NOK (Norwegian Krone), NZD (New Zealand Dollar), and PLN (Polish Zloty), in addition to cryptocurrency deposits and withdrawals.

You select your account currency during registration, and this selection becomes permanent upon account creation. Currency changes are not permitted after initial account setup. All transactions, account balances, bonuses, and wagering requirements display in your selected account currency.

If you deposit funds in a currency different from your account currency, automatic conversion occurs at prevailing exchange rates determined by our payment processors. Currency conversion fees may apply and are deducted from the transaction amount. We are not responsible for exchange rate fluctuations or conversion fees imposed by payment processors or financial institutions.

4.4 Transaction Fees and Processing Charges

We do not charge fees for deposits or withdrawals processed through our Platform. However, payment processors, banks, and cryptocurrency networks may impose their own transaction fees, which are deducted from transaction amounts before funds reach your account or payment destination.

You are responsible for all third-party fees associated with deposits and withdrawals, including payment processor fees, bank transfer charges, currency conversion fees, and cryptocurrency network transaction fees. These fees vary by payment method and are disclosed by payment processors during transaction processing.

We reserve the right to implement account maintenance fees for accounts remaining inactive for extended periods exceeding twelve (12) consecutive months. Inactive account fees, if implemented, will be disclosed through Platform notice and deducted from remaining account balances on a monthly basis until the account is reactivated or the balance is depleted.

5. Gaming Activities and Fair Play

5.1 Game Integrity and Random Number Generation

All games available on our Platform utilize certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers employ independently tested and certified RNG systems that comply with international gaming standards and undergo regular third-party auditing to verify randomness and fairness.

Game outcomes are determined entirely by RNG algorithms and cannot be predicted, influenced, or manipulated by players, our staff, or any third party. Each game round, spin, hand, or event is independent of previous results, and historical outcomes do not influence future results in any manner.

We do not guarantee any specific return-to-player (RTP) percentage across your individual gaming sessions, as RTP percentages represent theoretical long-term mathematical expectations calculated across millions of game rounds. Individual session results may vary significantly from published RTP percentages due to variance and statistical distribution.

5.2 Prohibited Gaming Practices

You agree to engage in gaming activities fairly and in accordance with the intended purpose of each game. Prohibited gaming practices include, but are not limited to:

  • Use of automated systems, bots, macros, scripts, or software tools to automate gameplay or gain unfair advantage
  • Exploitation of software errors, bugs, glitches, or vulnerabilities to obtain unintended benefits
  • Collusion with other players to manipulate game outcomes or share information inappropriately
  • Use of advantage play techniques exploiting game features in unintended manners
  • Abuse of bonus systems through coordinated accounts, risk-free betting strategies, or exploitation of bonus terms
  • Engagement in fraudulent activity, including chargebacks, payment reversals, or stolen payment method use
  • Use of VPNs, proxy servers, or location masking technologies to circumvent geographic restrictions

Detection of prohibited gaming practices will result in immediate account suspension pending investigation. Upon confirmation of Terms violations, we reserve the right to: (a) terminate your account permanently; (b) forfeit all account balances, winnings, and bonus credits; (c) cancel all pending withdrawals; (d) pursue recovery of damages through legal action; and (e) report fraudulent activity to appropriate law enforcement authorities.

5.3 Game Rules and Specific Terms

Each game available on our Platform operates according to specific rules, paytables, betting limits, and features established by the game provider. You are responsible for understanding the rules and mechanics of each game before participating. Game rules are accessible through in-game help screens, information buttons, or our comprehensive help center.

Betting limits vary by game type, account status, and currency selection. Minimum and maximum bet amounts are displayed within each game interface. We reserve the right to adjust betting limits at any time without prior notice based on risk management considerations, regulatory requirements, or operational needs.

In the event of game malfunctions, disconnections, or technical errors, we reserve the right to void affected game rounds and refund stake amounts to player accounts. Malfunctions void all pays and plays for affected rounds. You agree that we bear no liability for game malfunctions, software errors, or technical failures beyond refund of stake amounts for directly affected game rounds.

5.4 Sports Betting Terms and Conditions

Our integrated sportsbook platform enables wagering on sporting events across numerous sports categories, including football, basketball, volleyball, baseball, tennis, and additional sports. Sports betting operates under unified account management alongside casino products, with consolidated account balances and integrated promotional offers.

Sports betting rules, including bet acceptance, settlement procedures, result determination, and dispute resolution, are governed by our comprehensive Sportsbook Rules incorporated herein by reference. You agree to familiarize yourself with all applicable sportsbook rules before placing sports wagers.

We reserve the right to refuse, limit, or cancel any sports wager at our sole discretion, particularly for wagers suspected of involving inside information, manipulation, or other integrity concerns. Obvious pricing errors, technical glitches, or palpable mistakes may result in bet voidance regardless of whether wagers have been accepted or settled.

6. Bonuses and Promotional Offers

6.1 General Bonus Terms and Eligibility

Promotional offers, including welcome bonuses, reload bonuses, free spins, cashback programs, and special promotions, are subject to specific terms and conditions that supplement these general Terms. You must review and accept specific bonus terms before claiming any promotional offer.

Bonuses are available only to players meeting eligibility requirements, including age verification, account verification completion, deposit method qualification, and compliance with these Terms. Certain payment methods, specifically Neteller and Skrill, are excluded from welcome bonus qualification. Geographic restrictions may apply to specific promotional offers.

Only one bonus may be active on your account at any given time unless explicitly stated otherwise in specific promotion terms. Claiming a new bonus while another bonus remains active may result in forfeiture of the previous bonus and associated winnings. You may cancel active bonuses at any time through your account management interface, though cancellation results in forfeiture of bonus funds and any winnings generated while the bonus was active.

Bonuses are awarded to individual players and accounts, not households or shared IP addresses. Only one bonus per person, household, residential address, email address, payment method, or shared computer is permitted unless specific promotions explicitly allow otherwise. Abuse of bonuses through multiple accounts, household members, or coordinated activity will result in bonus forfeiture and potential account termination.

6.2 Welcome Bonus Structure

New players qualify for our welcome bonus package distributed across your first four (4) qualifying deposits. The aggregate welcome bonus value reaches three thousand euros (€3,000) in deposit match bonuses combined with three hundred fifty (350) free spins and one (1) Bonus Crab reward credit.

The first deposit receives a 100% match bonus up to one thousand five hundred euros (€1,500), distributing two hundred (200) free spins and one (1) Bonus Crab reward. The second deposit adds a 75% match bonus capping at seven hundred fifty euros (€750). The third deposit provides a 50% match up to seven hundred fifty euros (€750) accompanied by fifty (50) additional free spins. The fourth deposit delivers a 25% match bonus reaching maximum one thousand five hundred euros (€1,500) with one hundred (100) additional free spins.

Minimum deposit amounts of twenty euros (€20) apply to each welcome bonus tier. The welcome bonus package must be completed within ten (10) days from initial activation, during which you must satisfy all applicable wagering requirements to convert bonus funds to withdrawable cash balances.

6.3 Wagering Requirements and Playthrough Conditions

Deposit amounts combined with bonus amounts must be wagered thirty-five (35) times before bonus funds convert to withdrawable cash balances. For example, a one hundred euro (€100) deposit receiving a one hundred euro (€100) bonus match requires seven thousand euros (€7,000) in aggregate wagers (€200 × 35) before bonus funds become withdrawable.

Free spin winnings carry distinct wagering requirements requiring forty (40) times rollover of any winnings generated through free spins before withdrawal eligibility. This creates a two-tier wagering requirement structure in which free spins require incrementally higher playthrough compared to deposit-bonus combinations.

Maximum bet restrictions limit individual wagers to seven euros and fifty cents (€7.50) or equivalent in your currency during bonus playthrough periods. Exceeding maximum bet limits may result in bonus forfeiture and cancellation of associated winnings. You are responsible for monitoring bet amounts to ensure compliance with maximum bet restrictions.

Game contribution rates toward wagering requirements vary by game category: slot games contribute 100% of wagered amounts toward playthrough requirements; table games and live casino games contribute at reduced rates, typically 20% of wagered amounts. Certain games may be entirely excluded from bonus play or contribute 0% toward wagering requirements. You should consult specific bonus terms and game restrictions before wagering bonus funds.

6.4 Recurring Promotions and Ongoing Offers

Beyond welcome bonuses, we offer recurring promotional calendars including weekend reload bonuses, weekly cashback programs, daily deposit bonuses, and special event promotions. Eligibility, terms, and availability of recurring promotions vary by account status, VIP tier, and geographic location.

Weekend reload bonuses typically offer 50% deposit match bonuses up to seven hundred euros (€700) or one thousand fifty euros (€1,050) depending on deposit amounts, paired with free spins for qualifying deposits. Minimum deposit thresholds of fifty euros (€50) or greater may apply to qualify for free spin allocations.

Weekly cashback bonuses provide returns on net losses rather than deposit matching, offering 25% returns on live casino losses for general players, with maximum weekly cashback payouts reaching two hundred euros (€200). VIP players at elevated membership tiers receive substantially higher cashback percentages reaching 15% with maximum payouts reaching three thousand euros (€3,000). Cashback bonuses typically carry significantly lower wagering requirements compared to deposit-match bonuses, with 1x rollover requirements common.

Daily deposit bonuses and Bonus Crab opportunities may be available through minimum deposit thresholds, with specific terms and availability varying by promotional calendar. You should review our active promotions page regularly to identify available offers and associated terms.

6.5 VIP Program and Tiered Membership

Our tiered VIP program rewards sustained activity and cumulative deposits through automatically calculated membership levels. VIP tiers include at least three distinct levels: Level 1 (standard accounts), Level 2 (intermediate tier), and Level 3 (advanced tier), with additional levels potentially available to extremely high-value players.

VIP tier advancement calculations are based on ninety (90) day gaming activity ratios comparing deposits to withdrawals and accounting for received bonuses. Specific advancement criteria and calculation methodologies are determined at our sole discretion and may change without prior notice.

VIP tier benefits scale substantially with membership advancement: Level 1 members receive standard promotional offers; Level 2 members access enhanced promotional calendars and moderately elevated cashback percentages; Level 3 members and above qualify for dedicated VIP account managers, higher withdrawal limits, personalized bonus offers specifically tailored to individual preferences, and maximum cashback percentages reaching 15% with payouts up to three thousand euros (€3,000).

VIP tier status is evaluated continuously based on recent activity patterns. Reduced activity levels or extended inactivity may result in tier demotion. We reserve the right to adjust VIP tier status, modify tier benefits, or remove VIP privileges at any time based on account activity, compliance with Terms, or operational considerations.

6.6 Bonus Abuse and Promotional Violations

Abuse of bonuses and promotional offers constitutes a material breach of these Terms and will result in forfeiture of bonus funds, cancellation of associated winnings, and potential account termination. Bonus abuse includes, but is not limited to:

  • Creation of multiple accounts to claim duplicate bonuses
  • Coordination between multiple players or household members to exploit promotional terms
  • Use of risk-free betting strategies designed to guarantee profit from bonus offers
  • Exclusive play on excluded or minimally contributing games during bonus playthrough
  • Violation of maximum bet restrictions during bonus wagering periods
  • Premature withdrawal attempts designed to circumvent wagering requirements
  • Any pattern of gaming activity indicating systematic bonus exploitation

We employ sophisticated fraud detection systems to identify bonus abuse patterns through analysis of gaming behavior, betting patterns, account relationships, and historical activity. Upon detection of bonus abuse, we reserve the right to: (a) immediately cancel active bonuses and void associated winnings; (b) forfeit account balances derived from bonus abuse; (c) terminate your account permanently; and (d) pursue recovery of losses through legal action if appropriate.

7. Responsible Gambling and Player Protection

7.1 Commitment to Responsible Gambling

We are committed to promoting responsible gambling practices and providing tools to help you maintain control over your gaming activities. Gambling should be an entertainment activity, and we encourage you to gamble responsibly within your financial means and personal limitations.

We provide comprehensive responsible gambling tools accessible through your account management interface, including deposit limits, time-out features, self-exclusion options, and reality check reminders. These tools are available 24/7 without requiring support staff intervention, enabling immediate implementation of protective measures.

You acknowledge that gambling carries inherent risk of financial loss and that games are designed with house advantages ensuring the operator maintains long-term profitability. We encourage you to view gambling as entertainment rather than a method of generating income or recovering financial losses.

7.2 Deposit Limits and Financial Controls

You may establish daily, weekly, or monthly maximum deposit amounts through your account settings, preventing deposits exceeding player-defined thresholds. Deposit limits apply immediately upon activation and remain in force until modified.

Deposit limit increases require a cooling-off period of twenty-four (24) hours before taking effect, providing time for reconsideration of limit adjustments. Deposit limit decreases take effect immediately without delay, enabling rapid implementation of enhanced protective measures during vulnerable periods.

Deposit limits established on our Platform extend across the entire Jumpman Gaming network incorporating Diva Spin, meaning players reaching deposit limits on any network-affiliated site will find deposits blocked on all affiliated properties. This network-wide implementation prevents circumvention of single-site deposit limits.

7.3 Time-Out and Take-a-Break Features

Time-out or take-a-break features enable you to suspend account access temporarily for periods ranging from twenty-four (24) hours to several weeks. These temporary suspensions remove account access while preserving account data and balances, enabling eventual return without permanent account deletion.

During time-out periods, you cannot access your account, place wagers, deposit funds, or modify account settings. Outstanding balances remain secure in your account and are available upon time-out expiration. Pending withdrawals continue processing during time-out periods.

Time-out periods cannot be cancelled or shortened once activated, creating binding commitment to the selected suspension duration. This irreversibility prevents impulsive account reactivation during vulnerable moments when suspended players might otherwise resume gambling against better judgment.

7.4 Self-Exclusion and Extended Suspension

Self-exclusion functionality enables you to permanently disable your account for extended periods, typically six (6) or twelve (12) months, with options extending to permanent lifetime exclusion. Once activated, self-exclusion cannot be reversed during the exclusion period, creating binding commitment to account suspension.

Self-exclusion extends across the entire Jumpman Gaming network, preventing account recreation on sister sites to circumvent exclusion. Network-wide implementation reflects recognition that self-excluded players might otherwise migrate to affiliated properties to continue wagering despite exclusion intent.

To activate self-exclusion, contact our support team through live chat or email with your self-exclusion request and preferred duration. We will implement exclusion within twenty-four (24) hours of receiving your request. During self-exclusion periods, you cannot access your account, receive promotional communications, or create new accounts on our Platform or affiliated properties.

Upon self-exclusion expiration, your account does not automatically reactivate. You must contact support to request account reactivation, at which point we may request additional verification and provide information about responsible gambling resources before permitting account access.

7.5 Problem Gambling Resources and Support Organizations

If you believe you may be experiencing gambling-related problems, we encourage you to seek help from professional organizations specializing in problem gambling treatment and support. Reputable organizations include:

These organizations provide confidential counseling, treatment programs, support groups, and educational resources for individuals experiencing gambling-related difficulties and their family members.

We provide information about responsible gambling and problem gambling resources through our dedicated responsible gambling pages accessible from all Platform pages. We encourage you to familiarize yourself with warning signs of problem gambling and to seek help if you recognize these patterns in your own behavior.

8. Privacy and Data Protection

8.1 Information Collection and Use

We collect personal information during account registration and throughout your relationship with our Platform, including your name, date of birth, residential address, email address, telephone number, payment information, transaction history, gaming activity, IP addresses, device information, and cookies enabling site functionality.

This information serves legitimate purposes including account management, payment processing, identity verification, fraud prevention, regulatory compliance, customer support, promotional communications, and platform improvement. We process your personal information in accordance with applicable data protection laws and our comprehensive Privacy Policy.

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include SSL encryption for data transmission, secure server infrastructure, access controls limiting internal staff access to necessary personnel, and regular security audits and updates.

8.2 Information Sharing and Third-Party Disclosure

We do not sell or rent your personal information to third parties for marketing purposes. We share personal information only with trusted service providers, payment processors, and regulatory authorities when required by law or necessary for platform operations.

Service providers with access to your information include payment processors handling deposits and withdrawals, identity verification services conducting KYC procedures, game providers delivering gaming content, email service providers managing promotional communications, and analytics providers supporting platform improvement. All service providers are contractually obligated to maintain confidentiality and use information only for specified purposes.

We may disclose personal information to regulatory authorities, law enforcement agencies, or legal representatives when required by law, court order, legal process, or to protect our legal rights and interests. We cooperate fully with regulatory investigations and compliance requests.

We employ cookies and similar tracking technologies to enhance platform functionality, analyze user behavior, deliver personalized content, and optimize user experience. Cookies enable features including session persistence, language preferences, game history, and promotional personalization.

You may disable cookies through your browser settings, though this may limit platform functionality as some features depend on cookie-based state maintenance. Essential cookies required for basic platform operation cannot be disabled without preventing platform access entirely.

Third-party cookies from analytics providers, advertising networks, and game providers may be placed on your device during platform use. These cookies enable traffic analysis, advertising targeting, and game provider functionality. You should review third-party privacy policies to understand their data collection and use practices.

8.4 Data Retention and Account Deletion

We retain your personal information for the duration of your account relationship and for additional periods required by regulatory obligations, legal requirements, dispute resolution, and business record-keeping. Typical retention periods extend five (5) to seven (7) years following account closure, though specific retention requirements vary by jurisdiction and data type.

You may request account deletion and personal information removal by contacting our support team. We will close your account and delete personal information not subject to regulatory retention requirements. Information subject to legal retention obligations will be archived securely and deleted upon expiration of retention periods.

Account deletion is permanent and irreversible. Deleted accounts cannot be reactivated, and you must create a new account (subject to eligibility requirements) to resume using our Platform. Account balances, bonuses, VIP status, and gaming history are permanently lost upon account deletion.

9. Intellectual Property and Content Rights

9.1 Platform Ownership and Licensed Content

All content, materials, software, graphics, logos, trademarks, game titles, and intellectual property displayed on or accessible through our Platform are owned by Diva Spin, our licensors, or game providers, and are protected by copyright, trademark, patent, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our Platform for personal entertainment purposes in accordance with these Terms. This license does not convey ownership rights or permit commercial use, reproduction, distribution, modification, or derivative work creation.

Game content including graphics, sound effects, animations, game logic, and paytables are owned by respective game providers and licensed to our Platform for player access. You may not extract, reproduce, or distribute game content outside the intended gameplay experience.

You may not engage in any activity that infringes upon intellectual property rights associated with our Platform or game content. Prohibited activities include:

  • Copying, reproducing, distributing, or publicly displaying Platform content without authorization
  • Reverse engineering, decompiling, or disassembling software or game code
  • Creating derivative works based on Platform content or game mechanics
  • Using Platform trademarks, logos, or branding without written permission
  • Scraping, data mining, or automated content extraction
  • Commercial exploitation of Platform content for profit or competitive purposes

Violations of intellectual property rights may result in immediate account termination, legal action seeking damages and injunctive relief, and reporting to appropriate authorities. We vigorously protect our intellectual property rights and those of our partners.

9.3 User-Generated Content and Feedback

If you submit feedback, suggestions, ideas, reviews, or other communications to us through support channels, forums, or communication platforms, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, and incorporate such content into our Platform without compensation or attribution.

This license enables us to implement player suggestions, display player reviews, utilize feedback for platform improvement, and incorporate player ideas into promotional materials without seeking additional permission or providing compensation.

You represent and warrant that any content you submit does not infringe third-party intellectual property rights, contain defamatory or unlawful material, or violate any person’s privacy rights. We reserve the right to remove user-generated content that violates these Terms or applicable laws.

10. Limitation of Liability and Disclaimers

10.1 Service Availability and Technical Reliability

Our Platform is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for particular purpose, or non-infringement.

We do not warrant that our Platform will be uninterrupted, error-free, secure, or free from viruses or other harmful components. Technical issues including server failures, network disruptions, software errors, maintenance downtime, and third-party service interruptions may periodically affect Platform availability and functionality.

You acknowledge and accept that online platforms inherently carry technical risks, and we bear no liability for losses resulting from Platform unavailability, technical malfunctions, connectivity issues, or service interruptions beyond refund of affected wagers where technically feasible and appropriate.

10.2 Game Outcomes and Financial Risk

We make no representations or warranties regarding game outcomes, winning probabilities, or financial returns from gaming activities. All games incorporate house advantages ensuring long-term operator profitability, and individual results may vary substantially from theoretical return-to-player percentages.

You acknowledge that gambling carries inherent financial risk and that losses are a probable outcome of gaming activity. You agree to gamble only with funds you can afford to lose and accept full responsibility for all financial losses incurred through Platform use.

We are not responsible for gambling-related financial difficulties, debt accumulation, relationship problems, employment issues, or other negative consequences resulting from your gaming activities. You are solely responsible for maintaining control over your gambling behavior and seeking help if problems develop.

10.3 Third-Party Content and External Links

Our Platform may contain links to third-party websites, services, or content provided by game developers, payment processors, or other external parties. We do not control, endorse, or assume responsibility for third-party content, services, or privacy practices.

Your interactions with third-party websites and services are governed by those parties’ terms and policies, and we bear no liability for third-party conduct, content accuracy, service availability, or data protection practices. You should review third-party terms and privacy policies before engaging with external services.

Game content provided by third-party developers is governed by those providers’ terms and conditions in addition to these Platform Terms. Game malfunctions, errors, or technical issues arising from developer software are addressed according to developer policies, with our liability limited to wager refunds where appropriate.

10.4 Limitation of Damages and Maximum Liability

To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost data, lost opportunities, or business interruption, arising from or related to your use of our Platform, regardless of the theory of liability (contract, tort, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for all claims arising from or related to your use of our Platform, regardless of cause of action, shall not exceed the total amount you have deposited to your account during the twelve (12) months preceding the event giving rise to liability, or one hundred euros (€100), whichever is greater.

Some jurisdictions do not permit exclusion or limitation of certain warranties or damages, and to that extent these limitations may not apply to you. In such jurisdictions, our liability is limited to the maximum extent permitted by applicable law.

10.5 Indemnification

You agree to indemnify, defend, and hold harmless Diva Spin, its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising from or related to:

  • Your violation of these Terms or any applicable laws or regulations
  • Your violation of any third-party rights, including intellectual property, privacy, or publicity rights
  • Your use of our Platform in a manner not authorized by these Terms
  • Your submission of false, misleading, or fraudulent information
  • Any fraudulent, abusive, or illegal activity conducted through your account

This indemnification obligation survives termination of your account and these Terms. We reserve the right to assume exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate fully with our defense efforts.

11. Dispute Resolution and Governing Law

11.1 Governing Law and Jurisdiction

These Terms and your relationship with Diva Spin are governed by and construed in accordance with the laws of Curaçao, without regard to conflict of law principles. Any disputes arising from or related to these Terms or your use of our Platform shall be subject to the exclusive jurisdiction of the courts of Curaçao.

You agree to submit to the personal jurisdiction of Curaçao courts for purposes of litigating all disputes. You waive any objection to venue or jurisdiction in Curaçao courts and agree not to assert that such courts constitute an inconvenient forum.

11.2 Internal Complaint Resolution Process

Before pursuing formal dispute resolution, you must first attempt to resolve complaints through our internal complaint procedures. All complaints should be submitted in writing to [email protected] with detailed description of the issue, supporting documentation, and specific resolution request.

We will investigate and respond to your complaint within ten (10) business days from receipt. If your complaint cannot be resolved through initial support response, you may escalate to our dedicated complaints team at [email protected] for secondary-level investigation.

Our complaints team will conduct thorough investigation and provide final response within ten (10) business days from escalation, targeting total resolution within twenty (20) business days from initial complaint submission. We will make reasonable efforts to achieve fair resolution of all legitimate complaints.

11.3 Alternative Dispute Resolution

If internal complaint procedures do not achieve satisfactory resolution, you may pursue alternative dispute resolution through third-party mediation services. We participate in recognized alternative dispute resolution mechanisms for online gambling disputes, providing neutral forums for complaint resolution outside traditional litigation.

Alternative dispute resolution is non-binding unless both parties agree to binding determination. We will cooperate fully with ADR proceedings and implement mutually agreed resolutions resulting from ADR processes.

11.4 Class Action Waiver

You agree that any disputes with Diva Spin shall be resolved on an individual basis through the dispute resolution procedures outlined in these Terms. You waive any right to participate in class actions, collective actions, representative proceedings, or consolidated actions against us.

This class action waiver prevents you from acting as plaintiff, class member, or participant in any purported class or representative proceeding against Diva Spin. All disputes must be brought individually, with individual relief available only to the specific complaining party.

If any court or arbitrator determines that this class action waiver is unenforceable or invalid, then the entirety of the dispute resolution provisions shall be null and void, and disputes shall be resolved exclusively through individual litigation in Curaçao courts.

12. General Provisions

12.1 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms, and all remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be replaced with a valid and enforceable provision that most closely reflects the original intent.

12.2 Entire Agreement

These Terms, together with our Privacy Policy, Responsible Gambling Policy, Bonus Terms and Conditions, and all other incorporated policies and rules, constitute the entire agreement between you and Diva Spin regarding use of our Platform and supersede all prior or contemporaneous understandings, agreements, representations, or warranties, whether written or oral.

12.3 No Waiver

Our failure to enforce any provision of these Terms or exercise any right under these Terms does not constitute a waiver of that provision or right. No waiver by us of any breach of these Terms shall be deemed a waiver of any subsequent breach.

12.4 Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. We may freely assign these Terms and all rights and obligations hereunder to any affiliate or successor entity in connection with merger, acquisition, corporate reorganization, or asset sale without your consent.

12.5 Force Majeure

We shall not be liable for any failure or delay in performance of our obligations under these Terms resulting from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, government action, telecommunications failures, internet disruptions, or technical failures.

12.6 Language

These Terms are prepared in English, and English shall be the controlling language for interpretation and enforcement. Translations into other languages are provided for convenience only, and in case of conflict between English and translated versions, the English version shall prevail.

12.7 Contact Information

For questions, concerns, or complaints regarding these Terms or our Platform, please contact us through:

We strive to respond to all inquiries promptly and provide excellent customer service throughout your Platform experience.

13. Specific Terms for Cryptocurrency Transactions

13.1 Cryptocurrency Payment Processing

Cryptocurrency deposits and withdrawals are processed through blockchain networks and are subject to network confirmation requirements, transaction fees, and processing times inherent to distributed ledger technologies. We support Bitcoin, Ethereum, Bitcoin Cash, Cardano, Ripple, Dogecoin, Tether, USD Coin, and Litecoin.

You are responsible for ensuring that cryptocurrency deposits are sent to correct wallet addresses displayed within your account deposit interface. Cryptocurrency transactions are irreversible, and funds sent to incorrect addresses cannot be recovered. We bear no responsibility for lost funds resulting from user error in address entry or selection.

Cryptocurrency deposits are credited to your account after receiving sufficient blockchain confirmations as determined by network requirements and our security protocols. Confirmation requirements vary by cryptocurrency and network conditions, typically ranging from one (1) to six (6) confirmations before funds become available.

Cryptocurrency withdrawal processing times depend on blockchain network congestion and transaction fee priority. We process cryptocurrency withdrawals within our standard timeframes, but final delivery depends on blockchain confirmation times outside our control. You may include higher transaction fees to prioritize blockchain processing.

13.2 Exchange Rate Determination and Conversion

Cryptocurrency deposits are converted to your selected account currency at prevailing exchange rates determined at the time of transaction processing. Exchange rates are determined by market prices on major cryptocurrency exchanges, with rates updated regularly throughout each day.

We do not guarantee specific exchange rates for cryptocurrency transactions, and rates may fluctuate during deposit and withdrawal processing. Exchange rate risk is borne entirely by you, and we are not responsible for losses resulting from cryptocurrency price volatility or exchange rate fluctuations.

Cryptocurrency withdrawals convert your account balance to the requested cryptocurrency at prevailing exchange rates at the time of withdrawal processing. The cryptocurrency amount you receive reflects the exchange rate applicable at processing time, which may differ from rates at the time you requested withdrawal.

13.3 Cryptocurrency Network Fees

Cryptocurrency transactions incur network transaction fees required by blockchain networks to process and confirm transactions. These fees are deducted from transaction amounts and vary based on network congestion, transaction size, and priority level selected.

Network fees for cryptocurrency deposits are typically paid by you and deducted before funds reach our processing wallet, meaning deposited amounts reflect post-fee values. Network fees for cryptocurrency withdrawals may be deducted from withdrawal amounts or paid separately depending on withdrawal processing method.

We do not control cryptocurrency network fee amounts, as these are determined by blockchain network protocols and market conditions. During periods of network congestion, transaction fees may increase substantially. You should monitor network fee conditions before initiating cryptocurrency transactions.

14. Affiliate and Marketing Terms

14.1 Affiliate Relationships and Marketing Compliance

If you access our Platform through affiliate links, referral codes, or marketing channels operated by third-party partners, your relationship with those affiliates is separate from your relationship with Diva Spin. Affiliate terms, commission structures, and marketing representations are controlled by affiliate partners, not by our Platform.

We are not responsible for affiliate marketing claims, promotional representations, or bonus offers communicated by third-party affiliates. You should verify all promotional terms directly through our official Platform before making deposits or claiming bonuses based on affiliate communications.

14.2 Promotional Content and Marketing Materials

Marketing materials, promotional graphics, game images, and advertising content displayed on our Platform or distributed through email campaigns are intended for informational and promotional purposes. Promotional content may contain hypothetical scenarios, simulated gameplay, and aspirational messaging that does not guarantee specific outcomes or results.

Promotional content should not be relied upon as investment advice, guaranteed income opportunities, or assured financial returns. All promotional claims regarding bonuses, winnings, or benefits are subject to specific terms and conditions, which you must review before claiming offers.

15. Account Inactivity and Dormancy

15.1 Inactive Account Definition

Accounts are considered inactive if you do not log in, place wagers, or conduct any transaction for twelve (12) consecutive months. Inactive accounts may be subject to account maintenance fees, which will be disclosed through Platform notice before implementation.

15.2 Account Reactivation and Balance Recovery

To reactivate an inactive account, contact our support team through live chat or email. We may request identity verification before reactivating accounts to ensure account security and prevent unauthorized access.

Balances remaining in inactive accounts are held securely and remain available upon successful reactivation, subject to any applicable account maintenance fees that may have been deducted during the inactive period.

16. Effective Date and Updates

These Terms are effective as of January 1, 2025. We reserve the right to modify, amend, or update these Terms at any time without prior notice. All changes become effective immediately upon publication to our Platform.

Your continued use of our Platform following any modification constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically to remain informed of any changes affecting your rights and obligations.

Material changes to these Terms will be communicated through prominent Platform notices, email notifications, or account message centers to ensure you are aware of significant modifications to our policies and procedures.

By creating an account and using Diva Spin Casino, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety.

For complete details about our services, visit our main website, explore our game selection, review our payment options, discover available bonuses, and learn about our crypto casino and sportsbook offerings.